Contact information

Last updated: 15 September 2026

Contact Phillip Nibosi for help with an order, delivery, a return, warranty support, privacy or a complaint.

Email support

Email support is available 24 hours a day, seven days a week. Our average response time is 12 hours. This is an estimate, not a guaranteed reply, resolution or refund deadline. Requests are generally handled in the order received. Our reference time zone is Miami, Florida, United States, America/New_York, which follows local daylight-saving time.

We do not provide telephone or WhatsApp support. Email is our official customer-support channel.

What to include

For an existing order, include your order number or other proof of purchase, the email address used for the purchase and a short description of what you need. For damage or a defect, photos can help where available; they are not required to give a valid cancellation notice.

Do not email passwords, full payment-card details or security codes. For privacy requests, explain the right you wish to exercise; we will request only verification appropriate to the request. See our Privacy Policy.

Returns, cancellations and delivery questions

Email us to request return instructions, give a cancellation notice or report a delivery problem. Please confirm the correct return destination before posting a parcel. The destination may differ from the sender's address and may be outside your country.

A legally valid cancellation notice does not need our permission or a reply from support. Other legally valid notice methods and addresses remain available. Our response time does not extend legal deadlines, and you do not have to wait for a reply before protecting a dispute or other legal right.

For shipment tracking, use the link or code in your shipping confirmation when available. If it is missing or you need help, contact this email address. Full details appear in our Shipping Policy and Refund and Returns Policy.

Company details and written correspondence

Operator: Vellys Company LLC, trading as Phillip Nibosi

Registered in: Florida, United States

Address: 2335 E ATLANTIC BLVD STE 200, POMPANO BEACH, FL 33062, United States

You may send written correspondence to Vellys Company LLC at this address. For product returns, contact support for the appropriate destination, subject to the legal rights described above.

Official website and channels

Website: philipnibosi.com

Our official customer-support email is support@philipnibosi.com. We do not offer customer support through phone numbers, WhatsApp accounts or other channels not listed here. If you are unsure whether a message using our name is authentic, contact our published email directly.

For the terms of your purchase and further operator information, read our Terms of Service and Legal Notice.