Refund policy

Last updated: 15 September 2026

Phillip Nibosi is operated by Vellys Company LLC, a company registered in Florida, United States. This policy applies to purchases from philipnibosi.com.

We offer a voluntary 30-day return period for eligible purchases and a one-year limited warranty for defects in watch movements. These benefits are additional to your legal rights. They do not limit rights relating to faulty, damaged, misdescribed or undelivered goods, which may last longer and cover more than the watch movement.

Mandatory consumer protections apply where the law governing your purchase makes them applicable. If this policy conflicts with those protections, your legal rights take priority.

1. Our 30-day return policy

If you change your mind, tell us within 30 calendar days after you or your nominated recipient receives the item. The day after delivery is day one. For items in one order delivered separately, the period starts after the last item arrives.

Start by emailing support@philipnibosi.com. You do not need to give a reason for a change-of-mind return. Send the item back within 14 calendar days after notifying us, following the return instructions below. Dispatch within that period is sufficient; the parcel does not have to arrive within it.

This voluntary offer applies in all countries we serve, including to discounted items and promotional purchases, subject to the product conditions and category exceptions below. It does not shorten any longer cancellation or return period provided by applicable law.

2. How to arrange a return

1. Contact support first. Email your order number or other proof of purchase, identify the item, and tell us whether you are cancelling the purchase or reporting a problem. For a problem, describe what happened. Photos or video can help where available; they are not a condition for giving a valid cancellation notice.
2. Obtain the correct return instructions. We will identify the return destination and explain the arrangements and responsibility for postage. Our products are fulfilled by suppliers in Asia. The return destination may differ from the dispatch address and may be outside your country.
3. Pack and send the item. Use packaging that protects it in transit. Include the accessories and components supplied with it. Keep proof of dispatch; tracked shipping is recommended.
4. Keep your return records. Send us your dispatch evidence so we can follow up and apply any refund deadline that runs from that evidence.

Please contact support to confirm the appropriate return destination before posting a parcel. Do not assume that the sender's address on the parcel is the correct destination. This guidance does not restrict your right to use an address permitted by applicable law.

Contacting support helps route the parcel; it is not a requirement to obtain permission to exercise a legal cancellation right. A clear cancellation notice sent within the legal period is sufficient, and you do not have to wait for our reply to give that notice. Other legally valid methods of cancellation remain available. We will not reject a return because our delay in providing instructions prevented timely dispatch, or where you used an address that applicable law permits you to use.

3. Product condition and packaging

For our voluntary 30-day offer, items must not have been worn or used beyond reasonable inspection, altered, or damaged by you. You may open the packaging and handle the item to check its nature, characteristics and operation, as you reasonably could in a shop.

Please retain the original packaging, labels, tags and instructions where possible. Opening the packaging does not by itself make an item ineligible. Original packaging or attached tags are not a condition of exercising a statutory right where the law does not allow that restriction.

If you exercise a legal change-of-mind right, we may deduct only an actual loss in value caused by handling beyond what was necessary to inspect the item, and only where legally permitted and the required cancellation information was supplied. We will explain any deduction. Ordinary inspection does not justify a deduction.

These change-of-mind conditions do not prevent a claim for a defect discovered during normal use. International fulfilment does not excuse goods or packaging that fail to match the description or arrive damaged.

4. Return shipping and import charges

Change of mind: You pay the direct cost of returning the item only where this responsibility was disclosed before purchase and applicable law permits it. A return may require international shipping, which can cost more than domestic postage. There is no fixed return fee. Where the required disclosure was not made, or the law requires us to pay, we cover the return cost.

Faulty, damaged, incorrect or misdescribed goods: We cover the reasonable return costs needed to provide the remedy to which you are entitled. We will explain how to return the item or arrange collection where required. If you have paid reasonable return postage for a confirmed defect or our error, email the postage receipt to support so we can reimburse it. Our responsibilities are not transferred to the supplier or carrier.

We do not charge restocking fees or refund administration fees. Free outbound shipping applies to all destinations we serve, including promotional orders. We will not retrospectively deduct an outbound shipping charge from a refund where delivery was free.

Orders are supplied with import duties and taxes payable by the customer on arrival, to the extent legally permitted and properly disclosed. Charges paid directly to customs authorities or carriers are not payments received by us. Any recovery of those amounts may require a separate application to the authority or carrier. This does not exclude amounts we must repay or compensate under applicable law.

Refusing delivery or declining import charges does not automatically notify us that you wish to cancel. Contact support so we can address the order. We will assess any return and refund under this policy and applicable law; refusal does not automatically forfeit the purchase price or permit undisclosed deductions.

5. Faulty goods and the one-year watch movement warranty

Contact support when you discover a defect, receive the wrong item, or find damage or a mismatch with the description. Prompt reporting helps us investigate, but there is no 48-hour reporting cutoff in this policy. The 30-day change-of-mind period is not a deadline for defect claims. Any applicable legal notification or claim periods remain in force.

Vellys Company LLC provides a one-year limited commercial warranty covering defects in the movement of watches purchased from Phillip Nibosi, starting on delivery. It applies in every destination we serve. The movement is the mechanism that keeps time.

To claim, email support with proof of purchase and a description of the movement problem. We will assess the claim and arrange a repair or replacement without charge for a covered defect. If a suitable repair or replacement cannot be provided within a reasonable time, we will provide a refund. Where the law gives you a choice of remedy or an earlier right to a refund, that right prevails.

The movement warranty does not cover ordinary wear or damage caused by accident or misuse. Its limited scope does not exclude legal claims concerning the battery, strap, case, glass, other components or the watch as a whole. You do not need to make a separate claim against an overseas supplier.

Reasonable return and redelivery costs for a covered warranty remedy are our responsibility. To recover reasonable postage you have paid, send the receipt to support. The warrantor's address and email appear at the end of this policy.

6. Category exceptions and promotional items

The following exceptions apply only if the relevant category is offered, the exception was disclosed before purchase, and applicable law permits it:

• Made-to-order or personalised goods: Items made to your specifications or clearly personalised are excluded from our voluntary change-of-mind offer. Statutory cancellation exceptions apply only where their legal conditions are met.
• Sealed health or hygiene goods: A change-of-mind exception applies only to goods genuinely unsuitable for return for health or hygiene reasons once their protective seal is opened. Ordinary watch packaging is not a hygiene seal.
• Digital content: A statutory cancellation right is lost on starting delivery only where the law allows this and all required express consent, acknowledgement and confirmation requirements have been met. We do not treat downloading or access alone as a universal waiver of rights.
• Gift cards: Gift cards are excluded from our voluntary return offer. Any legally required cancellation, refund or cash redemption remains available.

These exceptions do not remove remedies for defective, misdescribed or undelivered purchases. Sale, clearance and promotional items have the same return and defect rights as full-price items. Refunds reflect the amount actually paid for the item after the discount.

7. Refund amounts, method and timing

We refund the amount due to the original payment method and in the original transaction currency. Our store prices are in USD. If returning funds through the original payment method is impossible, we will arrange a lawful alternative with you; we will not impose store credit instead of a monetary refund you are entitled to receive.

For a full statutory cancellation, we include any standard outbound delivery charge you paid where required by law. An additional charge for a more expensive delivery option that you expressly selected need not be refunded where the law allows that exception. Delivery provided free of charge has no paid delivery amount to refund.

For voluntary returns, we assess the returned item and issue an eligible refund without undue delay. For statutory cancellations and defect remedies, the applicable legal deadlines govern, including those set out below. We will not use an internal approval or inspection process to extend a legal deadline or disregard valid dispatch evidence where the law requires it to be accepted.

Your bank or payment provider may take additional time to display a refund after it has been issued. That processing time is not an extension of our legal refund deadline. If a refund does not appear, contact support so we can help trace it.

Exchange-rate movements and charges imposed by your bank or payment provider may affect the amount shown in your local currency. We do not control those amounts and do not separately reimburse them unless applicable law requires us to do so.

Where an international return would be disproportionate, we may offer a replacement, a refund without return, or store credit as an alternative. You may choose whether to accept an alternative. Store credit or a replacement cannot be forced on you when you have a right to a monetary refund. A refund without return is available only when we confirm it for your case or the law requires it.

8. Cancellation before dispatch and orders not received

Email support promptly if you wish to cancel before dispatch. We will check whether fulfilment can be stopped. Dispatch does not remove any legal cancellation or return rights.

If your order is late or has not arrived, contact support. We will investigate with the fulfilment provider or carrier and provide the remedy required by applicable law. You are not required to pursue the carrier yourself before making a claim against us. We will not require you to wait indefinitely for an investigation before exercising a cancellation or refund right.

Delivery estimates do not replace agreed delivery obligations or statutory remedies for delay or non-delivery.

9. European Union consumers

Where EU consumer law applies, you generally have 14 calendar days to cancel a distance purchase of goods without giving a reason. The period runs from the day after you or your nominated recipient, other than the carrier, receives the goods. For one order delivered in separate parcels, it runs from receipt of the last item or part. The legally permitted exceptions described above may apply.

Send your cancellation notice before the period expires. Then send the goods back without undue delay and within 14 calendar days after giving notice, unless we arrange collection. Our voluntary 30-day offer remains available in addition to this right. Missing legally required cancellation information can extend the statutory period.

We must reimburse a statutory withdrawal without undue delay and no later than 14 calendar days after being informed of your decision. Unless we have offered collection, we may withhold reimbursement until we receive the goods or evidence that they were sent back, whichever happens first. That permitted withholding does not create a new 14-day processing period. Standard delivery charges and permitted handling deductions are dealt with above.

EU legal conformity rights generally protect against defects present at delivery that become apparent within at least two years. National law may provide longer protection. Remedies include repair or replacement without charge and, where the legal conditions are met, a price reduction or termination with reimbursement. Our movement warranty does not replace these rights.

For purchases covered by national rules implementing the EU repair changes applicable from 31 July 2026, choosing repair as the conformity remedy extends the seller's liability period once by 12 months, or provides equivalent protection where national law uses limitation periods instead. Longer national protection remains available. We will explain the applicable choice between repair and replacement and the effect of repair on your protection before providing the remedy.

10. United Kingdom consumers

Where UK consumer law applies, you generally have 14 calendar days after the day of receiving the goods to notify us that you wish to cancel, without giving a reason. For one order delivered separately, this runs from the last item or part. You then have a further 14 calendar days after notifying us to send the goods back, unless we collect them. Legal exceptions and any extension caused by missing cancellation information remain applicable. Our voluntary 30-day offer is additional.

For a statutory cancellation involving returned goods, we must reimburse you without undue delay and no later than 14 calendar days after receiving the goods or your evidence of dispatch, whichever is earlier. If we offer to collect the goods, or no goods have been supplied, reimbursement is due without undue delay and no later than 14 calendar days after cancellation notice. The rules above on standard delivery charges, reasonable inspection and legally permitted deductions apply.

Faulty, unfit or misdescribed goods may qualify for the statutory short-term right to reject, normally within 30 days, independently of our voluntary offer. After that, repair or replacement and, where the law permits, a price reduction or final rejection may be available. A refund following statutory rejection is due without undue delay and within 14 days beginning on the day we agree that you are entitled to it. These rights can continue beyond our one-year warranty; they are not a promise that every product must last for a fixed number of years.

Giving an EU or UK cancellation notice

You may email support or send a written notice to the address below. Any clear statement identifying the purchase and your decision to cancel is sufficient; using a particular form is optional.

You may use this example cancellation notice in your message: “I hereby give notice that I withdraw from my contract of sale of the goods identified below.” Identify the goods, the order date and delivery date, your name and address, and the date of the notice. Include your signature only if sending the notice on paper. Address it to Vellys Company LLC, trading as Phillip Nibosi, at the email or postal address below.

11. United States, including California

Our 30-day offer applies to eligible purchases. It does not replace rights under applicable federal or state law, including rights concerning defective goods, warranties, misleading descriptions or non-delivery.

For orders covered by the FTC Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the applicable promised time, we must provide the required delay notice and cancellation option, obtain any consent required for a delay, or cancel and refund as the Rule requires. Rule-required refunds generally must be issued within seven working days; where the seller itself extended the credit, the Rule allows one billing cycle. These are legal issuance deadlines, not estimates of when a bank will post the credit.

California consumers also retain protections under Civil Code section 1723 concerning the disclosure of restrictive return policies and the remedies for a failure to make required disclosures. This policy does not require you to accept store credit when a monetary refund is due under this policy or applicable law.

12. Canada

Our voluntary 30-day offer applies to eligible purchases in Canada. Additional rights depend on the provincial or territorial law applicable to your transaction. These may include legal warranties and cancellation rights for missing contract information, failure to provide a contract copy, unfair practices or late delivery. Canada does not have one general change-of-mind period for every online purchase.

For example, where Québec's statutory distance-contract cancellation rules apply, qualifying failures to provide required information or deliver the order can give you a separate right to cancel. For a valid cancellation under those rules, we must refund within 15 days after the cancellation notice is sent and cover reasonable return shipping. You must return delivered goods within 15 days after sending the notice, or after delivery if delivery occurs after cancellation. Other applicable provincial rights and their deadlines remain unaffected.

13. Australia

Where the Australian Consumer Law applies:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For a major failure, the choice between a refund and replacement is yours. For a minor failure, we may provide a repair, but further remedies are available if it is not resolved within a reasonable time. Legal guarantees can continue beyond one year, depending on the goods and circumstances. Original packaging is not required to claim a remedy for faulty goods. We reimburse reasonable return costs for a confirmed fault.

14. Other mandatory rights and payment disputes

Consumers in other markets retain all mandatory rights applicable to their purchase, including any longer protection periods, cancellation rights, refund deadlines and rights to recover necessary costs. We do not replace those rights with a rule borrowed from another country.

Please contact support before opening a payment dispute so we have an opportunity to help. This is a request, not a condition or waiver. You remain free to contact your payment provider, a consumer protection authority or a court, and you should not miss a dispute or legal deadline while waiting for our response. We will coordinate any refund with an existing payment dispute to avoid duplicate reimbursement without reducing your entitlement.

15. Contact

Email: support@philipnibosi.com

Website: philipnibosi.com

Email support is available 24 hours a day, seven days a week. Our average response time is 12 hours; this is an estimate, not a guaranteed response or refund deadline. Our reference time zone is Miami, Florida, United States, America/New_York. Telephone support is not available.

Seller and warranty provider: Vellys Company LLC, trading as Phillip Nibosi

EIN: 98-1874140

Address: 2335 E ATLANTIC BLVD STE 200, POMPANO BEACH, FL 33062, United States

Please contact support for the correct product return destination before posting a parcel, subject to the statutory rights explained above.