Shipping policy
Last updated: 15 September 2026
Phillip Nibosi is operated by Vellys Company LLC. This policy explains delivery for purchases from philipnibosi.com.
Shipping is free to every destination we serve, including for sale, clearance and promotional orders. Processing takes 3 business days. Delivery is estimated at 10–20 business days after processing. Products ship internationally from suppliers in Asia, and import charges may be payable on arrival.
1. Destinations we serve
We offer international shipping, except to Taiwan, Brazil, the Dominican Republic, Cyprus, Nicaragua, India, Pakistan and Greenland.
Delivery must also be legally permitted and available for the specific address. If you need delivery to a PO box or a remote address, contact support@philipnibosi.com before ordering to check availability. We do not add a remote-area shipping fee to the free shipping offer.
If we discover that an order cannot be delivered to its address, we will contact you to explain the issue and arrange a lawful solution or refund. A restriction does not automatically entitle us to keep payment for goods we cannot supply.
2. Processing and estimated delivery
Processing takes 3 business days from receipt of a complete order with the information and payment or payment authorisation needed to fulfil it. It covers preparing the order for dispatch. An internal payment-posting or administration delay does not restart a legally applicable shipment deadline.
For processing, business days are Monday to Friday, excluding public holidays in Florida. Our reference time zone is Miami, Florida, United States, America/New_York, which follows local daylight-saving time. The delivery estimates below are in business days after processing; weekends and relevant transit or destination public holidays are not business days.
| Destination region | Processing | Estimated delivery after processing | Outbound shipping |
|---|---|---|---|
| United States and Canada | 3 business days | 10–20 business days | Free |
| United Kingdom | 3 business days | 10–20 business days | Free |
| European Union, except Cyprus | 3 business days | 10–20 business days | Free |
| Other European destinations served | 3 business days | 10–20 business days | Free |
| Australia, New Zealand and other Oceania destinations served | 3 business days | 10–20 business days | Free |
| Asian destinations served | 3 business days | 10–20 business days | Free |
| African destinations served | 3 business days | 10–20 business days | Free |
| Other destinations in the Americas served | 3 business days | 10–20 business days | Free |
The exclusions in section 1 apply to the entire table. Processing and transit are separate periods; the delivery estimate does not include the 3 business days of processing.
These are estimates, not a guarantee of arrival on a particular date. Customs inspections, transport disruption and public holidays can affect transit. An estimate does not override an agreed delivery obligation or your legal remedies for delay. If an essential delivery date matters to your purchase, contact us before ordering so we can tell you whether we can agree to it.
3. International origin and separate parcels
We use a dropshipping model: suppliers in Asia fulfil orders directly to customers. Our Florida company address does not mean that products dispatch from the United States.
An order containing more than one item may arrive in separate parcels at different times, without an additional outbound shipping charge. Packaging may vary by supplier and shipment. This does not excuse a missing item, damaged packaging or goods that fail to match the description.
Vellys Company LLC remains responsible for your purchase. You do not need to pursue an overseas supplier to obtain help from us.
4. Shipment updates and tracking
When tracking is available, use the link or code provided in your shipping confirmation. International tracking may take a few days to show its first update, and scans may be limited while a parcel moves between countries or delivery networks.
If your confirmation has no tracking details, a link does not work or updates stop, email support@philipnibosi.com with your order number or other purchase details. We will help check the shipment. A tracking gap alone does not prove that a parcel is lost or delivered.
5. Import duties, taxes and customs: DDU
Orders are sent with import duties unpaid, commonly called DDU. Free shipping covers outbound transport; it does not include import duties, import taxes or customs-clearance charges assessed on arrival.
You are responsible for those arrival charges only where applicable law permits that responsibility and the required information was disclosed before purchase. Authorities or delivery providers may request payment or information before releasing a parcel. We cannot promise that a shipment will be exempt or give a universal estimate because charges depend on the destination, goods and rules in force. Your local customs authority can explain the rules for your destination.
DDU does not shift to you any tax collection, payment or other obligation that the law places on us. Any tax we are required to collect as part of the sale must be handled as required by applicable law. Contact us if you believe a charge was collected twice or conflicts with your order information.
If you decline import charges or refuse delivery, contact support to explain whether you wish to cancel. Refusal alone does not automatically communicate a cancellation. Any return or refund will be assessed under our Refund and Returns Policy and applicable law. Refusal does not automatically forfeit your payment or permit undisclosed charges or deductions.
Amounts paid directly to customs or a delivery provider are not payments received by us; their recovery may require an application to that authority or provider. This does not exclude any amount that we must repay or compensate under the law.
6. Delays and orders not received
Contact support if the estimated delivery period has passed, a parcel appears lost or you need an update. Include your order number or other proof of purchase and a short description. You may contact us earlier whenever you have a concern.
We will investigate with the fulfilment provider or carrier and explain the available remedy. You are not required to make a separate carrier claim first. Where a refund, replacement or another remedy is due, we will provide it under applicable law and our Refund and Returns Policy. We will not require an indefinite investigation or a fixed extra waiting period before you can exercise a legal right.
United States orders
For orders covered by the FTC Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship on time, we must provide the required delay notice and cancellation option by the promised dispatch deadline, obtain any required agreement to a delay, or cancel and issue the required refund for unshipped goods. Refund deadlines are explained in our Refund and Returns Policy. We do not treat these delivery estimates as permission to ignore the promised processing and dispatch period.
European Union and United Kingdom consumers
Where applicable EU or UK rules govern delivery, goods must normally be delivered without undue delay and within 30 calendar days unless another delivery period has been agreed. If the agreed or legally required period is missed, you may normally set an appropriate additional period and cancel if delivery still does not occur. An additional period is not required where the law allows immediate cancellation, including a refusal to deliver or a missed essential delivery date. Any reimbursement due must be made without undue delay.
Consumers in other countries retain the delivery and cancellation protections applicable to their purchase, including provincial or territorial protections in Canada and Australian Consumer Law rights.
7. Damage, missing items and delivery disputes
Email support if an item arrives damaged, incorrect or incomplete. Photos of the item, packaging and label can help where available. Keep relevant packaging while we identify the problem if reasonably possible. Neither photos nor original packaging replace other valid evidence or remove legal remedies.
Prompt reporting helps us investigate, but this policy imposes no 48-hour reporting cutoff. The 30-day change-of-mind return period is not a deadline for reporting a defect or asserting a legal non-delivery claim. Applicable legal notification and claim periods remain in force.
If tracking says “delivered” but you have not received the parcel, check the delivery details and any nominated recipient or safe place, where relevant, and contact us. A carrier scan is evidence to investigate; it does not automatically settle a disputed delivery or remove your rights.
For delivery arranged by us, we remain responsible for loss or damage until you or a person you nominate receives the goods, subject to applicable law. Any legal exception for a carrier independently chosen and commissioned by you applies only where its conditions are met. Our duties are not transferred to the carrier simply because an order has shipped.
8. Incorrect addresses and returned parcels
Please check your delivery address before placing the order. Email support promptly to request a correction. We will check whether it can be made, but cannot guarantee a change once the parcel is in transit.
If a parcel is returned because of an address error, non-collection or a delivery issue, we will explain what happened and the available options. Any proposed additional cost must have a lawful basis, be properly disclosed and be agreed where required. We do not impose a fixed reshipping penalty or automatically deduct an undisclosed amount. Where the problem is our error or a defect, we cover the reasonable costs required for the remedy.
9. Returns and shipping support
See our Refund and Returns Policy for the 30-day voluntary return offer, one-year watch movement warranty, return postage and refund arrangements. Free outbound delivery is not retrospectively charged when a refund is due. There are no restocking or refund administration fees.
Contact support for the correct return destination before posting a parcel. The destination may differ from the dispatch address and may be outside your country. A legally valid cancellation does not need our approval, and your right to use an address permitted by applicable law remains available.
Email: support@philipnibosi.com
Email support is available 24 hours a day, seven days a week. Our average response time is 12 hours, not a guaranteed response or refund deadline. The reference time zone is Miami, Florida, United States, America/New_York. See Contact Information and our Terms of Service.